Crown & Marquee

Legal

Privacy Policy

Crown & Marquee is committed to protecting the privacy of our guests and website visitors. This policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Principles.

The policy applies to information collected through our website, reservations, events, and in-person interactions at our venue. We encourage you to read this policy carefully and contact us with any questions.

Information We Collect

We collect personal information that you provide directly, such as your name, contact details, and reservation preferences, as well as information collected automatically when you use our website.

  • Contact information: name, email address, phone number.
  • Reservation details: date, time, party size, dietary requirements.
  • Website usage data: IP address, browser type, pages visited, and cookies.
  • Event registration information: names of attendees, special requests.

No financial information is collected through the website. We do not collect sensitive information unless required for specific services, such as dietary restrictions.

How We Use Your Information

We use your personal information to provide and improve our services, manage reservations, communicate with you, and ensure the safety and enjoyment of all guests.

  1. To process and confirm dining and event reservations.
  2. To respond to inquiries and provide customer support.
  3. To send you information about upcoming events and offers, if you have opted in.
  4. To improve our website and services through analytics.
  5. To comply with legal obligations.

We do not sell personal information to third parties. Marketing communications are only sent with consent.

Disclosure of Personal Information

We may disclose your personal information to trusted third parties who assist us in operating our website, managing reservations, or providing services, but only to the extent necessary.

  • Service providers such as hosting, email, and analytics providers.
  • Professional advisers, such as lawyers or accountants, when required.
  • Government or regulatory bodies if required by law.

We require third parties to protect your information and use it only for the purposes we specify. We do not sell personal information.

Data Security and Retention

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

  • Use of secure servers and encryption for data transmission.
  • Restricted access to personal information within our organisation.
  • Regular review of our security practices.

No method of transmission over the internet is completely secure, but we strive to use commercially acceptable means.

Retention Period

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Reservation data is typically retained for 12 months after the reservation date, and marketing preferences are retained until you opt out. When information is no longer needed, we securely destroy or de-identify it.

Your Rights and Choices

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date.

  • You may request access by contacting us using the details below.
  • We will respond to access requests within a reasonable timeframe, usually within 30 days.
  • You may also request that we delete your personal information, subject to legal requirements.

There is no fee for making an access request. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences.

  • Essential cookies are necessary for the website to function.
  • Analytics cookies help us understand how visitors use the site.
  • You can control cookies through your browser settings.

For more details, please refer to our Cookie Policy.

Contact Us for Privacy Inquiries

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact our Privacy Officer using the details below.

Email: [email protected]

Phone: +61 412 764 938

Address: 48 Heritage Lane, Melbourne VIC 3000, Australia

We will acknowledge receipt of your complaint within 5 business days. We aim to resolve complaints within 30 days.